Case Study - Process Improvement - Multinational Bank

Challenge:

Client was consistently missing Service Level Agreements (SLAs) when providing prices to downstream parties, resulting in poor quality of service and increased labour when sourcing prices from vendors.

Solution:

Full end to end review of the process from the vendor to downstream client needs. Re-design of operating model, documentation of target operating model, and training provided to impacted teams.

Result:

Client now regularly meets their required SLAs, resulting in improved service to the client, reduce FTE impact, and annual cost savings of over £400,000

Case Study - Process Improvement - Multinational Bank

Challenge:

For a very large number of Fixed Income securities, the client was only able to source prices from a single vendor, resulting in a poor client service experience and increased FTE impact when processing these securities.

Solution:

A full review of these instruments was performed, and prices were able to be sourced for 90% of the securities from an existing client of the vendor. The clients system was updated so that the prices could be automatically received by the client's systems. Training provided to the client's operations team so that similar securities can be priced by multiple vendors in future, and updated operating model documented.

Result:

FTE impact of servicing these securities significantly reduced and a greatly improved service provided to the client's clients, leading to the Global Head of Market Data receiving positive feedback.

Case Study - Migration and SAS 70 Audit Advice - Multi-National Bank

Challenge:

Client was wanted to migrate existing funds to a new operating model but lacked the skills to do this internally. The client was also concerned with regard to SAS 70 audits.

Solution:

Provided a full end to end service with regard to the migration, with the processes fully document and selected members of the team trained up so that the client now had this knowledge in-house. Discussed with the client their concerns regarding SAS 70 and demonstrated what was required of their team.

Result:

Client has met the SAS 70 Audit requirements and were also able to successfully perform a smaller scale migration using in-house resources.

Case Study - Maximising Resource Talent - Multinational Bank

Challenge:

One of the client's department was suffering from poor staff morale and a high turnover rate.

Solution:

In-depth and confidential One-to-Ones held with all members of the department, and with some former members of the department in order to establish the root causes of the problem. Recommendations were made to the department's senior management team that were accepted. I provided management style coaching to the management team and team supervisors and as well documenting the culture operating model and rolling this out to the department.

Result:

Staff Morale and turnover rate has improved significantly with some former members of staff returning to work for the department. The Senior Vice President in charge of the department has been compliment by his colleagues with regard to the level of morale and commitment shown by his department.

Case Study - Process Improvement - Multi-National Bank

Challenge:

Client had a large number of securities that were not pricing automatically from their vendor feeds leading to a reduced level of customer of service and a significant FTE impact in order to have these priced.

Solution:

Full end-to-end review of the pricing process. Their vendor feeds were then tailored to better suit the client's needs, operating model also updated to improve efficiency. Operating model documented and training rolled out to the impacted teams.

Result:

Number of non-pricing securities significantly reduced and time taken to process the remaining non-pricing securities improved.

“Alastair was a proactive team player who always looked to improve process. We increasing came to rely upon Alastair to provide exception management based support to our operations which was key to ensuring correct functioning of our derivative valuation function. Alastair approaches his role with a positive and constructive outlook and looks to affect changes and improvements in a positive fashion with the minimum of fuss.” – DK, Global Head of Derivative Pricing and Risk Securities Services, Multinational Bank